Need Help?

Open the app, tap the + button on any event’s playlist, then choose “Import from Files” to add songs from your device, or “Search Apple Music” to find and add tracks from the catalogue.

Go to the Event Manager (gear icon). You’ll see three default events — Aisle, Register, and Leaving. Tap + to add more, or tap any event to rename it, change its colour, or adjust settings.

Tap the “Go Live” button in the bottom toolbar. The interface switches to large controls with a dark theme — designed for your venue coordinator on the day.

Go to the Download Checklist. It shows the offline status of every Apple Music track. The app creates a “Wedding Player — Ceremony” playlist in Apple Music — download that playlist to ensure all tracks are available offline.

Make sure you’ve downloaded the tracks in the Apple Music app itself. Open Apple Music, find the “Wedding Player — Ceremony” playlist, and tap the download button. Then check the Download Checklist to verify.

Crossfade only works between tracks within the same event, and only when enabled. Go to Event Manager, tap the event, and make sure crossfade is toggled on with a duration set (1-10 seconds). Requires at least two tracks.

Deleted events can’t be recovered. However, your imported audio files remain on the device — create a new event and re-add the tracks.